Shipping policy

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed. Your order will be cancelled and refunded in full as soon as we get your request, so long as the order has not shipped out yet.

If you would like a refund once your order has been shipped out, you will have to initiate our standard returns process.

For HYGIENE REASONS, Fajas, Shapewear, Waist Trainers and Undergarments CANNOT BE RETURNED OR EXCHANGED, ONCE OPENED, TRIED ON, WORN, WASHED, ALTERED, OR REMOVED from the original packaging.

How do I return or exchange an item?
Our return policy is effective for 10 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express.

What types of shipping do you offer?
We currently offer standard shipping. Shipping rates and estimated delivery times are displayed at Checkout.

What if the item I ordered arrives broken or damaged?
We will make it Right! You can request a refund or an exchange. Please contact us at thecandygirlusa@gmail.com

Where do you ship from?
All shipping originates from the USA.

I am missing items from my order!
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page or something has come up missing in transit, please contact us at thecandygirlusa@gmail.com and we’ll get you sorted!